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This is crunch time for all beverage professionals! Don’t be a turkey. Show that you value your customers this time of year and you will knock the stuffing out of last year’s numbers!
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Recently, the following question was posed to me: I just received a list of new accounts – what should I be finding out about these accounts to get the relationship off on the right foot? What questions should I be asking?
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Recently, the following question was posed to me: I get along with most of my customers. Why do I have such trouble seeing eye to eye with customers who are different from me?
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Halloween is this week, which means the holidays aren’t far behind. While the holidays bring in elevated numbers, this time of year also ushers in elevated stress levels. No question – things with customers can get heated in a hurry. To that end, I have 10 Tips for diffusing the situation and keeping the Customer.
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2 weeks ago I posed the following question: How do you handle difficult customers? I received many replies from beverage professionals all over the country and you can read their comments by clicking on the link.
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I’m not the handiest guy you will ever know. Can I change a light bulb? Yes, of course, but ask me to do much more and I may face a challenge of epic proportions. However, one task I have mastered is hooking a charger to something electronic, like a cell phone or a GPS navigation device – which brings me to a recent experience.....
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Last week I asked readers to submit ideas for adding value in accounts without asking for value. You responded with gusto and I was able to put together an outstanding list of 26.2 Ways to Add Value without Asking for Value. The great part is that this list brings together the thoughts of beverage professionals from North and South, East and West...
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